Refund Policy

At Sassy Collection, we take great pride in creating high-quality aromatherapy and body care products that support your self-care journey. Your satisfaction means everything to us, and we aim to make your shopping experience as smooth and enjoyable as possible.

💌 Change of Mind

Due to the personal nature of our products, we do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

📦 Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect:

• Please contact us within 7 days of receiving your order.

• Email us at sassycollection.nz@gmail.com with your order number and clear photos of the issue.

• We will either offer a replacement, store credit, or refund, depending on the nature of the problem.

🌿 Allergy or Sensitivity

We list full ingredients for all products on our website and packaging to help you make informed choices. If you have sensitive skin or known allergies, please review these carefully. Unfortunately, we cannot offer refunds or exchanges for reactions or sensitivities.

🔄 Returns Process

1. Email our support team sassycollection.nz@gmail.com within 7 days of receiving your order.

2. Include your order number, description of the issue, and photos if applicable.

3. Once approved, we’ll guide you through the return or replacement process.

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❗ Important Notes

• We reserve the right to refuse returns if the product has been used or tampered with.

• Sale and clearance items are final and cannot be refunded unless faulty.